Add Your Channel Manager

This guide walks channel manager and PMS developers through the full process of integrating with Wink — from creating your accounts to mapping inventory and running your first end-to-end test.

API reference

The Channel Manager API follows OTA protocol standards (SOAP/XML) for compatibility with existing hospitality systems. Start by reviewing the partner endpoint documentation:

Channel Manager API — Partner endpoints

Integration steps

1. Create a Wink user account

   Sign up at staging-app.wink.travel. All steps below use staging — you will repeat the full process in production before go-live.

2. Create your Affiliate / Channel Manager account

   Under your new user, create an account and select the Affiliate / Channel Manager account type. This is the account your integration will authenticate as.

3. Create a Hotel account

   Under the same user, create a second account and select the Hotel account type. This gives you a property you can use for testing without involving a real hotel.

4. Connect the two accounts

   Log in to the Hotel account and navigate to Extranet → Distribution → Channel Manager. Select your channel manager account from the list. This links the property to your integration.

5. Create a basic room type and rate plan

   Inside the Hotel account, create at least one room type and one rate plan. These are required before your integration can push rates and availability or pull bookings.

6. Map and test

   In your own system, map the room type and rate plan identifiers returned by the API. Push a rate update and an availability update, then make a test booking and verify the booking retrieval endpoint returns it correctly.

Note

Repeat all steps above in production before go-live. The Wink team will migrate any hotels already using your channel manager to your new production account.

Webhook notifications

You can subscribe to channel manager webhook events to receive real-time notifications:

• channel-manager.update.rate — Rate update received.
• channel-manager.update.availability — Availability update received.
• channel-manager.update — General channel manager update.

See the Webhook Events Catalog for details.

Further reading

• Channel Manager API — Full API endpoint documentation.
• Rate Providers — Managing rate providers in the Extranet.
• Webhook Events Catalog — All subscribable events.
• Build on Wink — Platform overview for developers.