Payment Terms

Note

Last updated 2024-10-30

Notice

The payment terms below apply to travel agents that wish to acquire and disburse funds on their own. This can only be done through our API and only by travel agents that have indicated that they want to do this during the sign-up process.

All travel agents are still able to book through our travel agent portal using Wink’s payment gateway with their own or the traveler’s credit card. Therefore, all travel agents also need to agree to the payment terms where Wink’s payment gateway is the merchant of record.

Those terms are available under Affiliate Portal > Payment Terms.

WINK PAYMENT TERMS
FOR TRAVEL AGENTS (Merchant of Record)

These Payment Terms of Service (“Payment Terms”) are a binding legal agreement that forms part of the contractual relationship established under the “TERMS & CONDITIONS TRAVEL AGENTS” (“Main Agreement”)

BETWEEN:

1. TRAVELIKO SINGAPORE PTE. LTD. a company incorporated under the laws of Singapore and having its registered office at #03-01 Wilkie Edge 8 Wilkie Road Singapore 228095 with VAT register number 201437335D (hereinafter known as “Wink”) and

2. THE TRAVEL AGENT whose details are set out in the Travel Agent Registration Form or have been submitted online (the “Travel Agent”).

The definitions and terms established in the Main Agreement apply to these Payment Terms unless otherwise defined herein.

1. Definitions

As defined in the main agreement “TERMS & CONDITIONS TRAVEL AGENTS” (“Main Agreement”), the following terms shall have the same meanings in these Payment Terms:

• “Accommodation Provider(s)”
• “Booking”
• “Booking Fee”
• “Booking Value”
• “Commission”
• “Net Payment”
• “Separate Agreement”

2. Payment Collection and Distribution

2.1 Payment Collection: The Travel Agent is responsible for collecting payment from the Guest at the time of booking. This ensures immediate processing and financial clarity.

2.2 Fee Deduction: The Travel Agent shall deduct Service Provider’s fee first then deduct his commission for the subtitle as per example below:

• 1.5% Booking Fee for Wink.
• The Travel Agent’s Commission as specified in the Separate Agreement (we shall use 10% for this example)

Booking Value USD 1,000
Wink Fee (1.5%) = USD 15
Subtotal = 1,000 - 15 = 985

2.3 Net Payment to Accommodation Providers: The Travel Agent is responsible for disbursing the Net Payment to the Accommodation Provider according to the terms of the Separate Agreement between the Travel Agent and the Accommodation Provider. Wink is not liable for making any payments to the Accommodation Provider.

3. Invoicing and Payment

3.1 Monthly Invoicing: Wink will issue a correct and accurate monthly invoice to the Travel Agent for the Booking Fees accumulated during the previous month. The Travel Agent is required to settle this invoice within the payment terms specified on the invoice.

3.2 Payment Method: Payments to Wink shall be made via the payment method specified on the invoice. Any costs associated with the payment transfer are the responsibility of the Travel Agent.

3.3 Late Payments: In the event of late payment, Wink reserves the right to charge interest on the overdue amount at a rate of 5% per month or the maximum rate permitted by law, whichever is lower. Additionally, if the Travel Agent is late in paying the Accommodation Provider as per the terms of the Separate Agreement, Wink reserves the right to suspend access to the Service until all outstanding payments to both Wink and the Accommodation Provider are resolved. However, if there are any mistakes or errors in the invoice submitted by Wink, Travel Agent shall only be required to make payment of the correct and accurate part of the invoice and shall not be subject to any interest charge or penalty for failing to pay the incorrect part of the invoice.

4. Roles and Responsibilities

4.1 Travel Agent Responsibilities:

• Ensure timely collection of payments from Guests, adhering to the terms outlined in Section 2.1.
• Deduct the appropriate Booking Fee and Commission before remitting the Net Payment to Accommodation Providers as per the Separate Agreement.
• Settle Wink’s invoices for Booking Fees promptly within the terms specified in Section 3.1.
• Actively manage and resolve any disputes related to bookings or payments, ensuring communication with Wink is maintained to resolve issues efficiently.

4.2 Wink Responsibilities:

• Issue accurate and timely monthly invoices for the Booking Fees as detailed in Section 3.1.
• Provide the Travel Agent with continuous access to the Wink platform for processing bookings and managing payments.
• Assist the Travel Agent in resolving disputes related to payments by providing necessary transaction data and support as needed.

5. Currency Conversion

If any currency conversion is required, it will be processed at the rate provided by the payment processing service. The Travel Agent is responsible for any costs associated with currency conversion.

6. Dispute Resolution

Any disputes arising out of or related to these Payment Terms shall be handled as stipulated under the dispute resolution procedures in the Main Agreement, ensuring a consistent and unified approach to resolving conflicts between Wink and the Travel Agent.

7. Modification of Terms
Wink reserves the right to modify these Payment Terms at any time. Any changes will be communicated to the Travel Agent at least 30 days before they take effect. Continued use of the Wink platform after the effective date constitutes acceptance of the modified terms.

8. Governing Law and Jurisdiction
These Payment Terms are governed by the laws of Singapore. Any disputes arising out of or relating to these terms shall be resolved in the courts of Singapore.

These Payment Terms are integral to and expand upon the payment provisions set forth in the Main Agreement, “TERMS & CONDITIONS TRAVEL AGENTS_220924,” between Wink and the Travel Agent.