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Bookings

When a booking is made on Wink, the following happens:

  1. Your channel manager, CRS or PMS is notified.
  2. You receive a confirmation email (reservation desk contacts) with a link to manage your new booking.
  3. Traveler receives a confirmation email that also includes how to get in touch with your reservation desk.
  4. The travel agent receives the same booking confirmation as the traveler.
  5. Developers can listen to the booking.created webhook event and receive detailed booking information from us in realtime.

Either follow the link in the email, or go to Account > Bookings from the top navigation bar to get started.

Booking grid

The booking grid shows you all your past and future bookings, sorted by book date in ascending order.

Filters

You can apply filters to find the bookings you are looking for.

  • Book date [range]
  • Arrival date [range]
  • Departure date [range]
  • Booking code
  • Last name of traveler
  • First name of traveler
  • Master rate name
  • Property name

Export

You can export bookings, that match your current filter criteria, to CSV.

To export your bookings:

  1. Make sure your desired filters are active.
  2. Wait for the booking grid to refresh.
  3. Click the 🗂️ (File export) icon button in the bottom-right corner of the grid.

Booking

Select the booking you want to work with from the booking grid and you will be redirected to the Booking page. This page contains all the details you need to know to properly welcome your guest on the day of arrival.

The page also contains a few important actions you need to properly service your guests. You can find all available actions in the Actions dropdown at the top of the page.

Resend e-mail

To resend the confirmation email to the traveler, click Actions > Resend confirmation email.

Cancel booking

To cancel the booking as the property, click Actions > Cancel booking.

A pop-up window will display that lets you:

  1. Select the cancellation type. e.g. Incorrect dates
  2. Type a reason for the cancellation.

This button follows your cancellation policy rules and will therefore not always be available.

API

Developers who want to manage Bookings, as a travel agent, can head over to Developers > API > Travel Agent.