Cancellation Policies

To manage your Cancellation policies, click on Monetize > Cancellation policies from the top navigation bar.

Cancellation policies determine how booker funds are handled in case the guest cannot make it. Cancellation policies come in two distinct flavors:

Most of the time, these two optons are enough. However, both give you a lot of room to customize your cancelation policy further.

To create a cancellation policy, click the Create a new cancellation policy button.

Non-refundable

To create a non-refundable cancellation policy, set the switch to 🛑 off when asked if the policy is refundable.

You can optionally configure your non-refundable policy further for greater control.

How much is the guest charged for a cancellation? By default, a non-refundable policy is a 100% non-refundable policy. You can fine-tune the amount here. e.g. 50% of total price
Does the charge have a deadline? If you fine-tuned the amount, you can fine tune it further by setting how long that amount stays in effect. e.g. Until 3 days prior to arrival
How much is the guest charged for a cancellation after the deadline? In case the guest goes past the deadline set above, you can set the amount the guest pays after the deadline. e.g. 70% of the total price

To create a refundable cancellation policy, set the switch to ✅ on when asked if the policy is refundable.

You can optionally configure your refundable policy further for greater control.

How long, prior to arrival, can the guest cancel free of charge? By default, a refundable policy is always 100% refundable. You can fine-tune the deadline here. e.g. 3 days prior to arrival
What should the guest be charged if the cancellation occurs after the deadline above? If you fine-tuned the deadline, you can set the amount the guest pays after the deadline. e.g. 50% of the total price
How much should the guest be charged for a ‘No show? In case the guest does not show up, you can set the amount the guest is charged for a No show. e.g. 100% of the total price