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Guest Rooms

To manage your Guest Rooms, click on Facilities > Guest Rooms from the top navigation bar.

Guest room
Sample guest room entry

Every booking journey starts with a guest room. There are a lot of features around guest rooms and it can be a bit overwhelming at first. This article will cover everything you need to know in order to become a Wink guest room specialist.

Guest rooms, or room types as they say in the biz, let you showcase and sell your rooms, on and off the premises. To create a guest room, click the Create a new guest room button.

The following sections step you through every part of managing a guest room.

Configuration

The Configurations tab is selected by default when you get started.

This section covers the basics of your guest room in order for us to know who we can sell this room to.

  • Room type name The name of the room, as you refer to it internally. e.g. Supreme deluxe
  • Non-smoking Whether the room is non-smoking or not.
  • Rack rate The published rate for one night’s stay without any discounts or premiums included. e.g. 100. Note that we only use this number to showcase expected price to sales channels or to pre-populate certain fields when you are filling out forms.
  • Best available rate The best available rate for one night’s stay without any discounts or premiums included. e.g. 75. Note that we only use this number to showcase expected price to sales channels or to pre-populate certain fields when you are filling out forms.
  • Quantity The number of units you have of this room type on any given day. e.g. 40

Occupancy

  • Min. occupancy The minimum number of persons allowed to stay in this room. e.g. 1
  • Included adult occupancy Number of adults included in the price of a room night. e.g. 2. Note: If the room supports more than this number, they are calculated using the Extra adult modifier on your rate plan.
  • Max occupancy The maximum number of persons (adults + children) allowed to stay in this room. e.g. 4
  • Max adult occupancy The maximum number of adults allowed to stay in this room. e.g. 3
  • Included child occupancy Number of children included in the price of a room night. e.g. 1. Note: If the room supports more than this number, they are calculated using the Extra child modifier on your rate plan.
  • Max child occupancy The maximum number of children allowed to stay in this room. e.g. 2

Other

This section is for informational purposes only. Travelers looking for larger rooms and suites, will find this information interesting.

  • Bathroom count The number of bathrooms for this room type. e.g. 1
  • Living room count The number of living rooms for this room type. e.g. 1
  • Max rollaways The number of rollaways supported by this room type. e.g. 1
  • Max cribs The number of cribs supported by this room type. e.g. 1

Room classification

  • Segment The segment the guest room is categorized under. e.g. Budget
  • Location The location type the guest room is categorized under. e.g. High floor
  • View The type of view to expect from this guest room. e.g. City view
  • Classification The classification this guest room goes under. e.g. Economy
  • Architecture The building style around this guest room. e.g. Asian
  • Floor An optional floor(s) where this guest room can be found e.g. 20th floor and up

Composition

Composition applies to you only if the guest room is made up of multiple guest rooms.

  • Composition Toggle switch to ✅ if the guest room is made up of multiple rooms. e.g. Yes
  • Count Indicate how many guest rooms this guest room consists of. e.g. 2

Hostel details

This section applies only if you run a dormitory, hostel or other shared room service.

  • Shared room Toggle switch to ✅ if the guest room is a shared room. e.g. Yes
  • Gender Indicate the gender for this guest room. e.g. Male

Bedrooms

Click on the Bedrooms tab to continue.

The bedrooms section allows you to specify the layout of your bedroom(s) and indicate what is in each one.

Guest rooms of the same type can have multiple layouts, or Bedding configurations. A guest room, needs at least one layout.

  • Configuration name Name the layout something that you will understand e.g. Main

You can have multiple bedrooms within a layout.

  • Bedroom type Each bedroom comes with a type. The first one is Master by default, but you can change it in your configuration.

Within a bedroom, you can have multiple beds of different types and quantities.

  • Bed type Choose the bed type in your bedroom. e.g. King
  • Quantity Choose the number of beds of this bed type in this bedroom. e.g. 1

Amenities

Click on the Amenities tab to continue.

Similar to property amenities, guest room amenities applies to the specific guest room only. Check each amenity that applies.

Descriptions

Click on the Descriptions tab to continue.

Similar to property welcome text, you can create localized descriptions for the guest room as well. You can write in as many languages as you wants. We will add translations for all the most popular languages. This is the text travelers will see when viewing your guest rooms.

  • Name Give the guest room a name. e.g. Supreme deluxe
  • Description Describe the guest room in a paragraph or two. e.g. This is the best guest room in the whole world…

Photos & Videos

Click on the Photos & Videos tab to continue.

To add a new photo or video:

  1. Click on the Upload media button.
  2. Media can be added:
    • By dragging images from your computer onto the window or click Browse.
    • By pasting an external URL that points to an image.
    • By using your laptop camera.
    • From your Google Drive account.
    • From your Dropbox account.
    • From Shutterstock
    • From gettyimages
    • From iStock
    • From Unsplash
  3. When uploading single images, you’ll be asked if you want to crop the image before uploading.
  4. Once your image has finished uploading, the pop-up window will close and the image will show up in your list of media.

Metadata

You can add additional metadata to your images and video by clicking on the ✏️ icon next to your image.

Metadata can be:

  • Lifestyle Set it if an image represent a specific lifestyle.
  • Category Set it if it matches a specific category. e.g. Pool view
  • Captions Describe the image in any language you want.

Social media

Click on the Social media tab to continue.

You might be wondering, “Why does a guest room have its own social media section?”. A guest room can also be a villa close to the property but off premises with its own staff and its own IG profile.

Social media keeps you in touch with new and existing travelers over time. Add your social network accounts to your profile so guests can easily get in touch with you and learn more about your guest room.

  1. Toggle the switch of a social network you wish to enable.
  2. Enter the name of your account on that network.

Reputation

Click on the Reputation tab to continue.

Similar to the Social media tab, you would use this tab if this guest room has a separate reputation score(s) or extra accolades that you want to highlight here.

Your reputation is your digital currency and you want to be able to take it with you wherever you go. A reputation entry can be anything your property wants to take credit for such as a 3rd party rating or for the bake-off where your chef won gold. In this section, you can add your scores and rankings from all over the Internet.

Click the Add reputation score button.

  1. Category Choose the type of score you want add. e.g. Third party review
  2. Provider Type in who awarded you the score. e.g. BigOTA.com
  3. Rating type Select the form in which you received the score. e.g. Numeric
  4. Date Optionally, enter the date you received the score.
  5. Rating Enter the score you received. e.g. 8.5
  6. Max rating Optionally, enter the max score possible for this type of award. e.g. 10

Attribute Based Selling

Click on the Attribute Based Selling tab to continue.

All our facilities come with their own ABS section. This section lets you create upsell opportunities on the main inventory or make a non-transactional inventory type transactional. We highly recommend you create these opportunities to potentially connect with the booker at a higher price point during the booking process.

  • Price point Give the traveler a quick indication of how expensive this guest room is. That’s right… for the guest room. Not the ancillary.
  • Active Toggle switch to 🛑 if you want this guest room to become unavailable to book across all master rates and sales channels.
  • Commissionable Indicate whether the affiliates makes a commission on this inventory.
  • Featured Indicate whether this guest room should be more prominently placed if the option presents itself.
  • Attribute Based Selling Toggle switch to ✅ to enable ABS on this inventory. Once enabled, you need to add at least 1 ABS item for sale

Ancillary item

When you enable ABS, you can start adding ancillary items and make them available for sale.

By default, an empty item has already been created for you. You can add more by clicking the Add item for sale button.

  • Name Give your ancillary a name. e.g. Champagne chocolate truffles by Royce
  • Pricing type Indicate how you want to calculate price. e.g. Paddleboard rental. Set to Per hour to indicate price is based on no. of hours rented.
  • Base price Enter the regular price of this item. e.g. 20 / hour
  • Discounted price Enter the price Wink users get when booking the item alongside the room. e.g. 15 / hour

Limits

You can restrict the availability of this item by setting min / max limits on quantity. If we continue our example of renting a paddle board by the hour but we want to require the guest to book at least 2 boards at the same time, we would:

  • Minimum quantity Restrict on the minimum quantity that need to get booked. e.g. 2 paddle boards
  • Maximum quantity Restrict on the maximum quantity that need to get booked. e.g. leave empty for no max restriction

Descriptions

  • Name Give your ancillary a name. e.g. Stand Up Paddleboard
  • Description Describe the ancillary in a paragraph or two. e.g. Don.t just sit around - Get your paddle on!

Photos & Videos

To add a new photo or video to your ancillary:

  1. Click on the Upload media button.
  2. Media can be added:
    • By dragging images from your computer onto the window or click Browse.
    • By pasting an external URL that points to an image.
    • By using your laptop camera.
    • From your Google Drive account.
    • From your Dropbox account.
    • From Shutterstock
    • From gettyimages
    • From iStock
    • From Unsplash
  3. When uploading single images, you’ll be asked if you want to crop the image before uploading.
  4. Once your image has finished uploading, the pop-up window will close and the image will show up in your list of media.

Metadata

You can add additional metadata to your images and video by clicking on the ✏️ icon next to your image.

Metadata can be:

  • Lifestyle Set it if an image represent a specific lifestyle.
  • Category Set it if it matches a specific category. e.g. Pool view
  • Captions Describe the image in any language you want.

Proximity

Click on the Proximity tab to continue.

Not all inventory is located on the premises. If you have inventory that is located off the premises, let the traveler know here and you will be given the chance to set a separate map location along with optional contact information.

This can be helpful at times when a villa that is owned by the hotel but is located a few kilometers away from the hotel and the traveler wants to explain how to get there to the taxi driver.

Click the Save button to continue.

API

Developers who want to manage Guest Rooms can head over to Developers > APIs > Facilities.